Anyone deal with Fidelity Warranty through their dealerships?

[05caddyext]

I sold my truck over a month ago. I brought my paperwork to my original dealer and they gave me a cancellation form. I filled it out on the spot, they gave me the pink copy back. Told me 3-4 weeks expect a check. Well it's been 4 weeks so I called Fidelity, and they said my dealership has done nothing yet. I went to the dealership today, gave them a copy of the paperwork showing the truck had been paid off, which I don't think I needed to do anyway. Guy tells me "it's going to be 4-6 weeks." I said, it's already been 4 weeks, WTF.

Here is what the pink form says on the top

ALL CANCELLATIONS WILL BE CREDITED TO THE SELLING DEALER STATEMENT. SELLING DEALER IS RESPONSIBLE FOR ALL REFUNDS.

1. Complete all information. (Incomplete forms will be returned unprocessed) - Did that a month ago
2. Attach customer's original copy of contract - Did that a month ago
3. Send to: FWS/JM&A P.O. Box blah blah - I don't get to do this, the dealership said they send it.
4. Allow three or four weeks for processing - It's been over a month. I called Fidelity today and they said the dealership hasn't cancelled it yet. WTF do I do now? Can't get anyone from the dealership to call me back. Left 2 different voice mails, and went there this morning. Guy at desk told me finance guy was busy.

Anyone have any experience with this? I am sick of waiting. Every day they don't cancel the warranty, the less money I get back because I sold the truck over a month ago. They probably got the money and are just going to pay me part of it. Shady ass businesses. This is Frank Boucher Dodge in Janesville by the way.

[johnny--2k]

fidelity sucks... What dealer was it?

[Nickerz]

I experienced this when I was in F&I. They provided little to no supporting or understandable documentation on how I was supposed to handle it so I had to bounce around to process my first one. Which is probably what this F&I guy is experiencing. You get this form, and you're like great, wtf do I do with this. Your best bet will be to ask for the "general manager" of the dealership and explain that F&I needs to process your refund.

When the GM asks how you even know what the term F&I is, tell them you had to ask for help on the internet with your problem. Should be handled quiet a bit quicker.

[05caddyext]

Boucher Dodge in Janesville.

My fear is that they lost my original paper work, for which I don't have a copy. I left 2 different voicemails, neither of which was replied to, big surprise. I will call again tomorrow. If I get the run around again I am just going to call Contact 6. My girlfriend and I both bought brand new Chrysler 200s this year, neither of them from that dealership. Place is garbage.

[05caddyext]

Nick -

Problem is this is so simple. There are 2 directions. Complete form, and mail. It's that simple. What is frustrating is that the dealership doesn't even take the time to return my calls. It's funny how when you want to spend money, they are all salavating over you, but when they owe you money, you can't get the time of day. I have driven there 3 times now, over 25 miles from my house each direction, and nothing is happening.

[Nickerz]

Nick -

Problem is this is so simple. There are 2 directions. Complete form, and mail. It's that simple. What is frustrating is that the dealership doesn't even take the time to return my calls. It's funny how when you want to spend money, they are all salavating over you, but when they owe you money, you can't get the time of day. I have driven there 3 times now, over 25 miles from my house each direction, and nothing is happening.

You can always go nutjob and just call every single day, find the guys email address, his direct extension. Eventually he'll cave.

[spooln30]

Go to the dealer and demand to speak to the GM. If you start making a seen they will def help you right away. Works for my mom all of the time. LOL.

[Crawlin]

This is very simple.....

Fidelity Warranty Services is the underwriters for all the "extras" that get sold. The JM&A group represents that and sells the services to the dealer.

1st - the dealership doesn't give you a refund. the warranty service does. The dealership will not be the one sending out any check.

2nd - JM&A provides a VERY simple cancellation process. After you go in and provide the cancellation thing, the F&I manager has to turn it into the paperwork people the dealership has. This may either be at the individual location OR it may be a centralized office. The cancellation process is all online and it can provide you the AMOUNT of refund and a print out of cancellation confirmation. This could in theory be done the same day you fill out the form if the people with the access are at the dealership.

3rd - when you cancel the policy, it actually goes AGAINST the numbers the finance department makes. So walking in there, as friendly and as helpful as they may seem, they actually don't want you to do that because you are taking money away from them. In all honesty, THIS is probably where the cancellation stopped and was ignored and forgotten about. Obviously totally wrong, but judging by what FWS told you, thats probably the issue

4th - even though you can provide the paperwork it was traded in/paid off/etc..., because the warranty company still shows there is a lien on it, and the paperwork at FWS does too, when you cancel the policy the money is FIRST going to go to the bank. However long this process takes for FWS to get through, expect it to then double in time because then when the money reaches the bank, it will be credited to your account. Then when it is finally realized by the bank that there is a credit owed to you because it has been paid off, a check will get cut and you will get mailed the overage from the bank. You won't be receiving a check from FWS.

Make sure if you go back in there, that the cancellation form they make you fill out again is based off of the PREVIOUS cancellation date or the date you sold the vehicle. If it is today's date, their loss is less, and your refund will be less.

Go ahead and ask for the GM. It might make you feel better to vent a little bit, however the GM won't do anything. While he may seem like your friend when you are there, he's pretty much thanking the F&I manager for not sending it through because it allows them to keep their profit.

The only way the dealer will credit you is if you paid cash for the truck. Otherwise its state law that since the bank essentially is the first line in any sort of money owed, not you, the warranty company pays them.

Lets say you still had the loan, and were keeping the truck, but didn't want the services, your payoff balance would go down, but you'd never see a check from FWS. So people cancelling stuff in hopes of getting some money cause they are short on it, aren't doing themselves any favors other than just lowering their balance.

[Crawlin]

When you go in there, ask to speak with the office manager. It's usually a woman. THIS would be the best person to talk to. First, she doesn't give a shit about profit at the dealer since her pay isn't affected by it. Second, she doesnt' want to deal with getting yelled at and in most cases has the authority and access on the JM&A dealer site to do the cancellation process. This is how it was at Dodge/Chrysler/Jeep City in Brookfield.

Going straight to her, show her when the truck was sold, explain you dealt with the F&I Manager and you feel that he is screwing you over. Show them the warranty stuff you want to cancel and ask that the lady do it immediately. While she may be busy, you can cause enough of an issue by saying you are going to call her every other hour of every day until she prints out the cancellation confirmation from the JM&A site. Then maybe she'll input it, and you can find out if it had been done yet or not. The site will only allow you to cancel the policy ONCE. If she does it, and it hasn't been cancelled, NOW you can go walk right into the F&I guys office and BLAST him, even if he's in front of a customer. Especially if he's in front of a customer.

Hell, if the office manager doesn't do it, grab the GM and just politely tell him that since the F&I guy is busy with a customer, that you are going to walk right in his office and tell the customer what just happened and to NOT buy any products. That might be enough to get things done.

[BlackLightning]

You can always go nutjob

+1

go do this and maybe they'll get it done ;) just kidding.

ui-4cNewwgc

[Car Guy]

Anybody else think that driver was pissed off? :rolf :rolf :rolf

[88Nightmare]

that was a great youtube clip! Anyone notice at around 2:44, it appears someone threw a metal chair at the vehicle?

[05caddyext]

1st - the dealership doesn't give you a refund. the warranty service does. The dealership will not be the one sending out any check.

This is completely wrong.

Once again, here is what the form says.

ALL CANCELLATIONS WILL BE CREDITED TO THE SELLING DEALER STATEMENT. SELLING DEALER IS RESPONSIBLE FOR ALL REFUNDS.

So that is incorrect on the form? I am thinking maybe 10/90 that I will actually ever get any money back.

[Crawlin]

edit - fuck it, I tried to help but oh well. all that time I spent as an F&I manager and subprime director, working directly with JM&A since the dealergroup used them, and considering I still golf with and talk to my old JM&A rep, I don't know how to help you.

Good Luck getting your money back. Hope the dealership writes out the check for you.


here is what I was talking about further down the paragraph (online ability to cancel the policy)

since the form says what it says and the form is what you believe, walk in there with this website and say you want to watch them cancel the policy and you want them to cut the check for you right then and there since it shows exactly how much the dealership should be getting back, they should have NO problem cutting you the check right?

http://www.jmagroup.com/Products_Services/JMAConnect/contract_administration.aspx

[PureSound15]

Lol


Sent from my iPhone using Tapatalk

[05caddyext]

Look. I appreciate the help and advice. I have already been there 3 times with paperwork. It's at least a half hour drive for me both directions. I don't want to keep going in there. They have copies of all the paperwork that I have now. I called this morning and asked to speak to the finance manager. Magically - "they are in a meeting, would you like his voicemail?" I work about 75 hours a week during the summer time, it's our busy season at the hardware store. My 2 days off are Sunday = closed, and Monday = I went there with more paperwork. I understand the run-around, I really do. But come on guys I should get about $500 back, that's pocket change to a huge dealership like that. What pisses me off is that they never told me about bringing more paperwork back. I initiated this whole thing on Monday by calling the warranty company and having them tell me "we don't show the vehicle as paid."

I think all car dealerships are shady, it's like pick your poison when you choose one to deal with. When I bought my new 200 I knew it would be painful. I was there for a total of 8 hours. Valuable, valuable, time to me. I specifically did not go to that dealership to purchase, nor did I purchase the dealership I can throw a rock and hit, Havill-Spoerel in Jefferson. It's literally 1000ft from my house. From what I have heard that is no big deal anyway, the new cars are not where they profit, it's the used side isn't it?

All I want is a fucking phone call returned. That's all I want. If they call me back and tell me it's going to be another 4-6 weeks and here's why... I am fine with that. I just want the courtesy of a fucking call-back with an explanation.

Car salesmen are the scum of the Earth. To me, they are nothing more than legalized con-artists. They will do and say anything to get money from you, no matter what the cost to you. Isn't that what con-artists do? Make false promises and run with your money? There are 0 honest dealerships and there are 0 honest sales-men/women. When someone tells you they had a great experience, it's because they were great at the art of B.S. Smile and nod while you take more and more of their money. I refuse to be-friend people who work for dealerships also, they carryover all that lying, cheating, and stealing, into their personal lives and often fuck you over there too.

Fuck em all.

Once again, I appreciate the help. I am just very frustrated, but like I said, I am not surprised one bit about any of it. I could see this coming the day I bought the damn thing. And I am glad I had it honestly, I had some major, major shit go wrong with the truck, and it was ALL covered. Cost me $100. Then I sold the truck after it was all fixed. Hence, I want what's owed to me.

[Waver]

Wow. I went out of my way to help you by giving you the corporate number. Chris went out of his way by telling you what you need to do as far as the warranty. Yet you ignored it. However we are the scum, liars, and the cheats.....

Your opinion is completely fucked up.

Keep thinking what you want, you will get what you deserve.

[05caddyext]

You are right on one thing, I go get what I deserve in life. I have a great life. I have a house, a brand new car, a job I love. What more could a guy ask for? And I wouldn't consider giving me a number for some corporate office going out of your way. What did it take? About 4 seconds to scroll through your phone and get a number? Damn that's going way out of your way... You shouldn't have... And don't ever try to convince anyone that a car salesman is a reputable job. Like I said before, it's legalized scamming.

[Car Guy]

Holy hell, you off your meds or something? You come on here looking for help and then kick everybody in the balls. Maybe getting that number only took Nick one second but at least he was willing to give you the number. After this thread don't expect anybody to give you the time of day, which is what Nick did. Then Chris, who obviously has a vast amount of experience in the field, lays out EXACTLY how the system works. You then essentially tell him that is not how the system works and he is wrong. To me what Chris spent a good amount of time explaining is PRICELESS and information 99% of the population will NEVER know. You may claim your life is great but you sure do not come off like it.

[Waver]

You are right on one thing, I go get what I deserve in life. I have a great life. I have a house, a brand new car, a job I love. What more could a guy ask for? And I wouldn't consider giving me a number for some corporate office going out of your way. What did it take? About 4 seconds to scroll through your phone and get a number? Damn that's going way out of your way... You shouldn't have... And don't ever try to convince anyone that a car salesman is a reputable job. Like I said before, it's legalized scamming.

You know, all you had to do is send me a message back and I could of found out for you whom you should talk to, but you know what, you can go fuck your self....I hope you never get your money back.

[05caddyext]

Dealership called me today. Said THEY will be cutting me a check for $612. I can pick it up tomorrow after 12pm.

[03CVLX]

Hmm, that is kinda funny.. My parents bought a Montego from Boucher in West Allis.. Had the exact same warranty as you did only difference is..The car was totaled instead of sold. Called Lincoln Mercury.. They handed us the same form, and guess what. A month or so went by and Landmark Credit union finally got the payoff from insurance AND a separate check from Fidelity or JM&A for the remainder of the warranty, no check EVER was in my parents hands Just like Crawlin Said.. Warranty check definitely came later than insurance money..

I have a funny feeling this check from the dealer is just opening up a whole new can of worms for you. Boucher is probably just cutting the check to get you to quit bugging them!!

[05caddyext]

Yeah I guess you guys were right. Oh wait. Here is the check. Cut by the DEALERSHIP.... If you don't know the correct answer, next time, just don't respond. Would have saved me a lot of reading of wrong information.

http://img715.imageshack.us/img715/3293/checkg.jpg (http://imageshack.us/photo/my-images/715/checkg.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

[Irish]

Yeah I guess you guys were right. Oh wait. Here is the check. Cut by the DEALERSHIP.... If you don't know the correct answer, next time, just don't respond. Would have saved me a lot of reading of wrong information.

http://img715.imageshack.us/img715/3293/checkg.jpg (http://imageshack.us/photo/my-images/715/checkg.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

Cool. Looks like everything worked out.

[Nickerz]

Yeah I guess you guys were right. Oh wait. Here is the check. Cut by the DEALERSHIP.... If you don't know the correct answer, next time, just don't respond. Would have saved me a lot of reading of wrong information.

http://img715.imageshack.us/img715/3293/checkg.jpg (http://imageshack.us/photo/my-images/715/checkg.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

Don't cut people down for trying to help you. Ultimately you were cut a check because you went up there ass enough, which is what everyone here told you to do.

[Waver]

Yeah I guess you guys were right. Oh wait. Here is the check. Cut by the DEALERSHIP.... If you don't know the correct answer, next time, just don't respond. Would have saved me a lot of reading of wrong information.

http://img715.imageshack.us/img715/3293/checkg.jpg (http://imageshack.us/photo/my-images/715/checkg.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

I am glad you got what you wanted. Since you know it all and you just proved it, I guess that we should be asking you for advice.

[-stew-]

Yeah I guess you guys were right. Oh wait. Here is the check. Cut by the DEALERSHIP.... If you don't know the correct answer, next time, just don't respond. Would have saved me a lot of reading of wrong information.

http://img715.imageshack.us/img715/3293/checkg.jpg (http://imageshack.us/photo/my-images/715/checkg.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

Dude, the bank's not gonna take that check with all the numbers scribbled out.

[-stew-]

Yeah I guess you guys were right. Oh wait. Here is the check. Cut by the DEALERSHIP.... If you don't know the correct answer, next time, just don't respond. Would have saved me a lot of reading of wrong information.

http://img715.imageshack.us/img715/3293/checkg.jpg (http://imageshack.us/photo/my-images/715/checkg.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)


Also, I think every post in this thread from now on needs the pic of the check quoted.

[nismodave]

Yeah I guess you guys were right. Oh wait. Here is the check. Cut by the DEALERSHIP.... If you don't know the correct answer, next time, just don't respond. Would have saved me a lot of reading of wrong information.

http://img715.imageshack.us/img715/3293/checkg.jpg (http://imageshack.us/photo/my-images/715/checkg.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

Glad you circled Frank Boucher....would not of see it otherwise.

[michelle]

Yeah I guess you guys were right. Oh wait. Here is the check. Cut by the DEALERSHIP.... If you don't know the correct answer, next time, just don't respond. Would have saved me a lot of reading of wrong information.

http://img715.imageshack.us/img715/3293/checkg.jpg (http://imageshack.us/photo/my-images/715/checkg.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

I like to threaten and harass people on the internet too.