jbiscuit
06-21-2010, 02:02 PM
I recently purchased an Edelbrock dual four intake manifold for my on-going 409 engine build. I get the manifold and all looks well except for it seems to be missing a couple parts. An irritation. I call them to try and get the parts sent out to me.
them: "Sir those parts aren't offered for this manifold."
me: "Ummm....it says right here on this piece of paper they should be included" (a PCV baffle plate and screws).
them: "Okkkkkkkkkaaaayyy......ummm. We'll have someone call you back."
Two hours go by. They call back only this time with a chief design engineer and a product specialist on a conference call with me.
them: "Can we ask how you came about this manifold? Where did you buy it? That manifold in production does not include a machined fitting for a PCV valve, a grommet, baffle or drive screws. Seems you might have a pre-production model."
WHAT!? At first I was a bit frustrated but it seems I got a hand-finished, pre-production manifold from their stock...one I shouldn't have gotten. :wooo Wonder how rare of a piece this is????
They owe me yet another call back once they figure out "what they can do." I wonder if they are going to try and get it back?
them: "Sir those parts aren't offered for this manifold."
me: "Ummm....it says right here on this piece of paper they should be included" (a PCV baffle plate and screws).
them: "Okkkkkkkkkaaaayyy......ummm. We'll have someone call you back."
Two hours go by. They call back only this time with a chief design engineer and a product specialist on a conference call with me.
them: "Can we ask how you came about this manifold? Where did you buy it? That manifold in production does not include a machined fitting for a PCV valve, a grommet, baffle or drive screws. Seems you might have a pre-production model."
WHAT!? At first I was a bit frustrated but it seems I got a hand-finished, pre-production manifold from their stock...one I shouldn't have gotten. :wooo Wonder how rare of a piece this is????
They owe me yet another call back once they figure out "what they can do." I wonder if they are going to try and get it back?