OxmanWI
01-22-2010, 04:37 PM
I'm posting this thread as a consumer warning to those who might want to do business with Shaw's Jewelers in the Milwaukee area.
Long-story short:
The Jeweler gave out an $8000 ring (Me) without checking for ID or serial numbers and lost track of our ring. Horrible customer service, no professionalism and treating us with disrespect are just a few things we had to deal with. They finally found our ring days later, got it and done. We are not sure if we will do business with Shaw’s Jewelers again.
Long story:
I bought my engagement ring from Shaw's Jewelers back in September 2009. I went with the LEO solitaire diamond and really like the look and quality. My fiancée and I went to have the ring resized a couple weeks ago since it was a little big on her. We were told that this would take a couple weeks for the new band and delivery.
This week I received the call for pick up and went to pick up the ring. I got the ring, went home to place the ring back on my fiancée finger and...
"That's not my ring."
We went back to Shaw's Jewelers and told them to check the serial number on the diamond to make sure it was ours. They checked it with their microscope and sure enough, it was not ours. They handed over a much bigger carat $8000 LEO solitaire diamond ring without ever checking for my ID or matching serial numbers. At that point they had no whereabouts of our original ring. We were treated poorly, never received a sorry and only blamed the situation on the “Contractor” who does the bands and diamond placing. They said they would call us “IF” they find our ring. When we left, my fiancée was in tears afraid that they lost our ring.
Our ring has not been with us that long, but we already have sentimental value attached. I surprised her on a business trip in San Francisco and proposed to her on the Golden Gate Bridge.
Later this week the ring was found with another couple in Milwaukee who returned it knowing it was not theirs. It was then rushed delivered to our Shaw's Jewelers store ready for pick up. So there was another couple in our shoes. The Shaw's Jewelers district manager went out of his way to rectify the situation. We received a gift card and lifetime discount off anything at their stores. But again, we are not sure if we will do business with Shaw’s Jewelers again.
Customer Service was total shit:
Never checked my ID or diamond serial number (Basically handing over a $8000 ring to anyone)
Never received an apology
Store manager never came to talk to me (Had her fat ass sitting in a chair the whole time, never acknowledged us)
Laughing and smiling by other saleswomen (Like this is a joke?)
I was told this wasn’t the first time. We were the 4th miss-handled incident in the past couple weeks. (So this shit happens all the time?)
Treated the situation lightly (Miss-handling diamonds is not a big deal?)
One sales women saying, “Well, you don’t want a billion dollar company coming after you-you did the right thing.” (Like we’re going to steal it? We just returned the damn thing.)
Blaming the contractor and saying, “We have nothing to do with this-it’s not our fault.”
Lost our ring and had no whereabouts on its location and told us,”We’ll call you -IF- we find it” (IF? How about when?)
My fiancée and I are happy that we have our ring back, I hope, for anyone looking to buy jewelry in the future that you do your homework, look around and find a jeweler that you can trust. Remember to have all your paperwork ready and check your serial numbers when you receive your jewelry. I also wrote a letter to the Better Business Bureau and Shaw’s corporate.
Thank you,
Josh
Long-story short:
The Jeweler gave out an $8000 ring (Me) without checking for ID or serial numbers and lost track of our ring. Horrible customer service, no professionalism and treating us with disrespect are just a few things we had to deal with. They finally found our ring days later, got it and done. We are not sure if we will do business with Shaw’s Jewelers again.
Long story:
I bought my engagement ring from Shaw's Jewelers back in September 2009. I went with the LEO solitaire diamond and really like the look and quality. My fiancée and I went to have the ring resized a couple weeks ago since it was a little big on her. We were told that this would take a couple weeks for the new band and delivery.
This week I received the call for pick up and went to pick up the ring. I got the ring, went home to place the ring back on my fiancée finger and...
"That's not my ring."
We went back to Shaw's Jewelers and told them to check the serial number on the diamond to make sure it was ours. They checked it with their microscope and sure enough, it was not ours. They handed over a much bigger carat $8000 LEO solitaire diamond ring without ever checking for my ID or matching serial numbers. At that point they had no whereabouts of our original ring. We were treated poorly, never received a sorry and only blamed the situation on the “Contractor” who does the bands and diamond placing. They said they would call us “IF” they find our ring. When we left, my fiancée was in tears afraid that they lost our ring.
Our ring has not been with us that long, but we already have sentimental value attached. I surprised her on a business trip in San Francisco and proposed to her on the Golden Gate Bridge.
Later this week the ring was found with another couple in Milwaukee who returned it knowing it was not theirs. It was then rushed delivered to our Shaw's Jewelers store ready for pick up. So there was another couple in our shoes. The Shaw's Jewelers district manager went out of his way to rectify the situation. We received a gift card and lifetime discount off anything at their stores. But again, we are not sure if we will do business with Shaw’s Jewelers again.
Customer Service was total shit:
Never checked my ID or diamond serial number (Basically handing over a $8000 ring to anyone)
Never received an apology
Store manager never came to talk to me (Had her fat ass sitting in a chair the whole time, never acknowledged us)
Laughing and smiling by other saleswomen (Like this is a joke?)
I was told this wasn’t the first time. We were the 4th miss-handled incident in the past couple weeks. (So this shit happens all the time?)
Treated the situation lightly (Miss-handling diamonds is not a big deal?)
One sales women saying, “Well, you don’t want a billion dollar company coming after you-you did the right thing.” (Like we’re going to steal it? We just returned the damn thing.)
Blaming the contractor and saying, “We have nothing to do with this-it’s not our fault.”
Lost our ring and had no whereabouts on its location and told us,”We’ll call you -IF- we find it” (IF? How about when?)
My fiancée and I are happy that we have our ring back, I hope, for anyone looking to buy jewelry in the future that you do your homework, look around and find a jeweler that you can trust. Remember to have all your paperwork ready and check your serial numbers when you receive your jewelry. I also wrote a letter to the Better Business Bureau and Shaw’s corporate.
Thank you,
Josh