07ROUSHSTG3
04-17-2009, 02:17 PM
So I try to watch the brewer game the other night. It is on WMLW. I cannot because even though I have pretty much every channel Charter offers, they do not offer WMLW to me. Meanwhile within 10 minutes of my house, my buddy is sitting in his living room watching the game. He has basic cable, nothing special. He also has Charter?!?! WTF! so i find out that the Charter includes WMLW in the Sheboygan/Plymouth area basic cable package. Not in the Fond du Lac are though. I am literally less than 10 miles from this invisible bullsh!t boundary. so.....today at work I decide to make a few calls. I call every one of the Charter numbers I can find. Every single one is a recording. every button I hit i get directed to someone who reads from their card, "sorry, I cannot help you because this channel is not offered in your area". well after that line, I asked every single one if I could get a telephone number for my local location. I would like to talk to someone local to discuss this. they do not know those numbers and cannot help me. I will need to visit them in person. They must not phones I guess. so as a last resort i go to the online chat on charter's site. well that got me absolutely no place. here is the proof
Thank you for choosing Charter Chat Live! A Customer Care representative from Cable TV Support will be with you shortly.
You are currently number 1 in the queue.
You have been connected to TTD Mae .
TTD Mae : Thank you for contacting Charter Communications Support Team. My name is Mae. How may I assist you today?
Eric : I am wondering about a channel that I do not currently have.
TTD Mae : I will be more than happy to help you with your channel inquiry.
TTD Mae : May you please specify your main concern?
Eric : WMLW out of Milwaukee, WI is available to satellite subscribers, time warner customers statewide, and even Charter customers that live 6 miles from my house, however I am wondering why this is not available in "my area"?
TTD Mae : I will need to check your area and account for me to address your channel inquiry.
TTD Mae : May I know who I am chatting with?
Eric :
TTD Mae : Thank you.
TTD Mae : I have checked your area and we do not have the WMLW channel as of the moment. There are no estimated date that we can offer the channel.
Eric : so in order to get that channel, i will have to get a dish?
TTD Mae : Rest assured I will document your channel suggestion on your account.
TTD Mae : We at Charter are working on your channel suggestion as we are open to every customer's needs to provide quality service.
Eric : well, in the meantime I am forced to call dish network???? there is absoluteyl NO way that I can get that channel???? I can recieve channels from all over the country but I cannot get a channel from Milwaukee, WI, that my buddy can get with his Charter basic cable less than 10 minutes from my house??
TTD Mae : I will be documenting your channel suggestion on your account since from my end I do not control in changing the channel line-up offered in your area.
Eric : i understand that there is nothing that you can do. i am just confused as to why charter can offer it so close to my house and I am out of luck. thank you for your time. DISH NETWORK here I come.
TTD Mae : You are welcome.
TTD Mae : Is there anything else that I can assist you with?
TTD Mae : Please let me know if you are still connected to the Chat session at this time.
Eric : can you give me a telephone number for the local charter cable location in FOND DU LAC, WI?? the toll free numbers get me nowhere. I would like to talk to someone local that I am sure has heard this complaint before. they would maybe have a better answer for me.
TTD Mae : I am sorry. I do not have the phone number. This is the only number that I have 1-888-438-2427.
Eric : i called that and got someone from Canada! can you have someone from there call me since the Charter Communications telephone numbers are so secretive.
TTD Mae : If you want, I can transfer you to our Tier II Department for someone to call you up.
TTD Mae : Shall I transfer you now?
Eric : that would be great.
TTD Mae : Okay.
TTD Mae : Please stay connected as I transfer you to our Tier II Department. Thank you.
TTD Mae : Have a great day!
TTD Mae : Thank you for choosing Charter Communications. Answers to frequently asked questions and self-help options can be found by looking in the "Customer Help" menu at www.charter.com. If you have further questions, please chat with us again. Our Chat Support is available from 7:00 AM through 1:30 AM Central Time, 365 days a year. Have a great day!
TTD Mae has left the session.
Please wait while we find an agent from the CHAT - MDVL - Advocate department to assist you.
You have been connected to TTM Beth .
TTM Beth : Hello, my name is Beth. Welcome to the Charter. How may I help you today?
Eric : can you see the previous chat with Mae?
TTM Beth : Yes, please hold while I review the chat notes and your account.
TTM Beth : That you for waiting, I understand your concern with the channel and will certainly forward your request to the appropriate department.
TTM Beth : I understand you also wish to speak to the local office. They do not take incoming calls, you will need to stop in if you wish to discuss this matter at the local level.
Eric : stopping in is not an option. I just want to make 100% certain that before I disconnect from this Chat and pick up the telephone to call Direct Tv that there is nothing that can be done. I have been a very good customer and have a really hard time understanding why this is so.
TTM Beth : I will forward this request but do not have the power to give you this station.
Eric : is the power somewhere?? is it possible to make a software change and offer this station?
TTM Beth : I don't know why it isn't available at your location, but will certainly forward your request to the appropriate department.
TTM Beth : What network is that channel?
Eric : WMLW-CA out of Milwaukee is a CBS affiliate I beleive. Link- http://www.wmlw.com/
TTM Beth : Thanks, I will include this information.
TTM Beth : Is there anything else I can help you with?
TTM Beth : Please let me know if you are still connected to the Chat Session at this time.
Eric : well. unless there is a Tier III representative that could help me, I am pretty conviced that my relationship Charter Communications is all but over. "forwarding my request" is not really a solution. While I understand that there is probably not anything that you can personally do, I would like some sort of answer to the question "is it possible to get this channel?"
Eric : there has to be somebody that can answer this question???
TTM Beth : I am a supervisor and am doing everything I can to assist you in this matter.
Eric : I will pay extra for it???
TTM Beth : This channel in not in the channel lineup in your area, it isn't as simple as turning on a switch. There is nothing further I can help you with in this matter.
TTM Beth : You can always stop in the local office and see if they have any further information. Is there anything else I can help you with?
Eric : I would be willing to bet that it is as easy as that. That is the question that I would like an anwer to. thank you for your time.
TTM Beth : You're welcome.]
TTM Beth : I would like you to know about an exciting new program we are now offering! Live it with Charter is a free program which offers members an opportunity to earn points per dollar spent on Charter products or services. Save your points and earn great prizes such as Charter services, enter sweepstakes or even trips and other large prizes. It is very easy to register for the program. Just log on to www.liveitwithcharter.com and sign up today and start earning those points.
TTM Beth : I will notate your account of our chat today about . Thank you for entrusting me with your concerns. For all other Charter inquiries please call 1-888-438-2427. You may visit our website anytime at www.charter.net to manage your account, make payments as well as review all our wonderful products.
If you require further assistance, go to www.charter.com/contact
Your session has ended. You may now close this window.
Thank you for choosing Charter Chat Live! A Customer Care representative from Cable TV Support will be with you shortly.
You are currently number 1 in the queue.
You have been connected to TTD Mae .
TTD Mae : Thank you for contacting Charter Communications Support Team. My name is Mae. How may I assist you today?
Eric : I am wondering about a channel that I do not currently have.
TTD Mae : I will be more than happy to help you with your channel inquiry.
TTD Mae : May you please specify your main concern?
Eric : WMLW out of Milwaukee, WI is available to satellite subscribers, time warner customers statewide, and even Charter customers that live 6 miles from my house, however I am wondering why this is not available in "my area"?
TTD Mae : I will need to check your area and account for me to address your channel inquiry.
TTD Mae : May I know who I am chatting with?
Eric :
TTD Mae : Thank you.
TTD Mae : I have checked your area and we do not have the WMLW channel as of the moment. There are no estimated date that we can offer the channel.
Eric : so in order to get that channel, i will have to get a dish?
TTD Mae : Rest assured I will document your channel suggestion on your account.
TTD Mae : We at Charter are working on your channel suggestion as we are open to every customer's needs to provide quality service.
Eric : well, in the meantime I am forced to call dish network???? there is absoluteyl NO way that I can get that channel???? I can recieve channels from all over the country but I cannot get a channel from Milwaukee, WI, that my buddy can get with his Charter basic cable less than 10 minutes from my house??
TTD Mae : I will be documenting your channel suggestion on your account since from my end I do not control in changing the channel line-up offered in your area.
Eric : i understand that there is nothing that you can do. i am just confused as to why charter can offer it so close to my house and I am out of luck. thank you for your time. DISH NETWORK here I come.
TTD Mae : You are welcome.
TTD Mae : Is there anything else that I can assist you with?
TTD Mae : Please let me know if you are still connected to the Chat session at this time.
Eric : can you give me a telephone number for the local charter cable location in FOND DU LAC, WI?? the toll free numbers get me nowhere. I would like to talk to someone local that I am sure has heard this complaint before. they would maybe have a better answer for me.
TTD Mae : I am sorry. I do not have the phone number. This is the only number that I have 1-888-438-2427.
Eric : i called that and got someone from Canada! can you have someone from there call me since the Charter Communications telephone numbers are so secretive.
TTD Mae : If you want, I can transfer you to our Tier II Department for someone to call you up.
TTD Mae : Shall I transfer you now?
Eric : that would be great.
TTD Mae : Okay.
TTD Mae : Please stay connected as I transfer you to our Tier II Department. Thank you.
TTD Mae : Have a great day!
TTD Mae : Thank you for choosing Charter Communications. Answers to frequently asked questions and self-help options can be found by looking in the "Customer Help" menu at www.charter.com. If you have further questions, please chat with us again. Our Chat Support is available from 7:00 AM through 1:30 AM Central Time, 365 days a year. Have a great day!
TTD Mae has left the session.
Please wait while we find an agent from the CHAT - MDVL - Advocate department to assist you.
You have been connected to TTM Beth .
TTM Beth : Hello, my name is Beth. Welcome to the Charter. How may I help you today?
Eric : can you see the previous chat with Mae?
TTM Beth : Yes, please hold while I review the chat notes and your account.
TTM Beth : That you for waiting, I understand your concern with the channel and will certainly forward your request to the appropriate department.
TTM Beth : I understand you also wish to speak to the local office. They do not take incoming calls, you will need to stop in if you wish to discuss this matter at the local level.
Eric : stopping in is not an option. I just want to make 100% certain that before I disconnect from this Chat and pick up the telephone to call Direct Tv that there is nothing that can be done. I have been a very good customer and have a really hard time understanding why this is so.
TTM Beth : I will forward this request but do not have the power to give you this station.
Eric : is the power somewhere?? is it possible to make a software change and offer this station?
TTM Beth : I don't know why it isn't available at your location, but will certainly forward your request to the appropriate department.
TTM Beth : What network is that channel?
Eric : WMLW-CA out of Milwaukee is a CBS affiliate I beleive. Link- http://www.wmlw.com/
TTM Beth : Thanks, I will include this information.
TTM Beth : Is there anything else I can help you with?
TTM Beth : Please let me know if you are still connected to the Chat Session at this time.
Eric : well. unless there is a Tier III representative that could help me, I am pretty conviced that my relationship Charter Communications is all but over. "forwarding my request" is not really a solution. While I understand that there is probably not anything that you can personally do, I would like some sort of answer to the question "is it possible to get this channel?"
Eric : there has to be somebody that can answer this question???
TTM Beth : I am a supervisor and am doing everything I can to assist you in this matter.
Eric : I will pay extra for it???
TTM Beth : This channel in not in the channel lineup in your area, it isn't as simple as turning on a switch. There is nothing further I can help you with in this matter.
TTM Beth : You can always stop in the local office and see if they have any further information. Is there anything else I can help you with?
Eric : I would be willing to bet that it is as easy as that. That is the question that I would like an anwer to. thank you for your time.
TTM Beth : You're welcome.]
TTM Beth : I would like you to know about an exciting new program we are now offering! Live it with Charter is a free program which offers members an opportunity to earn points per dollar spent on Charter products or services. Save your points and earn great prizes such as Charter services, enter sweepstakes or even trips and other large prizes. It is very easy to register for the program. Just log on to www.liveitwithcharter.com and sign up today and start earning those points.
TTM Beth : I will notate your account of our chat today about . Thank you for entrusting me with your concerns. For all other Charter inquiries please call 1-888-438-2427. You may visit our website anytime at www.charter.net to manage your account, make payments as well as review all our wonderful products.
If you require further assistance, go to www.charter.com/contact
Your session has ended. You may now close this window.