Lash
12-04-2008, 06:42 PM
http://thatismessedup.com/2008/12/01/the-50000-oil-change/#comment-1698
Video
http://www.wkrn.com/global/video/popup/pop_playerLaunch.asp?vt1=v&clipFormat=flv&clipId1=3190665&at1=Promotion 6&h1=Man's truck misplaced during oil change
A man takes his truck in for an oil change. When he returns a few hours later, he says his truck is gone, reportedly sent to an auto auction for sale.
That man is Alex Adams, who tells me he couldn’t believe what he was hearing.
“they basically told me it was tough and that was the way it was.”
It all starts when the 23 year old brings his ram 1500 to a hickory hollow dodge dealership for a simple oil change and tire rotation
“I was stunned,” the Kroger Meat Cutter says referring to the series of events that is about to unfold.
“They kept asking me did I pick up my truck earlier during the day. I said no. They asked several times I said no. After forty five minutes they were scrambling nobody knew where my truck was. I was in disbelief. They lost my truck over a 3 hour period.”
Unclear where his truck is, Adams says the dealership scrambles to put him in a rental car till they can figure things out.
“Yes I was pretty calm at first. They were nice at first. In the first day, but when it was 3 days without hearing from them.”
After 3 days, adams says the dealership has located his pick up
“It was at an auction house in Dupont in Madison they put it on a trailer to get it out there to be auctioned.”
Adams says when he checks his truck several items are missing including CDs.
“At least 20 CD’s were gone.”
The young man asks the dealership for $200, the approximate price to replace the 20 CDs.
Apparently the dealership felt that finding the truck was sufficient.
“They said they are not going to write me a check for $200.”Their attitude it was my fault that my vehicle was gone.”
“How is it your fault that your truck is missing for a few days?” I ask.
“That is what I asked them and they could not answer anything.”
I call the dealership and ask for the GM a man gets on the phone and asks me why channel 2 is involved.
I try to explain to him that Mr. Adams is upset and he feels like he is getting no satisfaction and they have asked me to see if I could help.
I tell the man on the phone that I need his side of the story. The man tells me that this is not a story for the news, and that he has no comment and abruptly hangs up.
Since we are interviewing Alex Adams near the dealership, we decide we should try and get the manager on camera for his side of the story.
We encounter a group of polite salesmen who are oogling one of the new Dodge’s the dealership is getting.
The salesman tells me he will get the GM for me and asks me to wait by a beautiful Viper in the front of the show room.
After a few minutes the GM arrives.
“Hello, I am Andy,” I say extending my hand. “I believe we have spoken on the phone.”
He nods.
“I wanted to give you the opportunity to get together with you so you could give me some kind of response. I talked to Mr. Adams it was about his truck it sounds like it was a mix up.”
His eyes stare at Al and his omni present camera.
“Are you recording?” he ask.
“Yes we are. We are always recording,” I say.
The GM has a look of disgust.
“You guys man. Look if you want to talk to me. Don’t come in and bring in a cameraman and do all that. That is not necessary,” he says.
I want to remind him of our conversation the day before where he hung up on me. Before I am able, he turns his back and walks away.
A few minutes later I get a call from Alex’s dad. He tells me that after I left the dealership, the GM allegedly called him to complain about Channel 2’s involvement.
“He called me and was not happy,” James Adams tells me by phone from the front seat of the big rig he drives.
“So he won’t talk to me, but he calls you to complain,” I say.
“He said it was none of my business. I needed to stay out of it. He told me if Alex came down he would talk to him but he would not pay $200 for CDs.”
I understand that mistakes happen. A truck can be lost, then found.
I also realize the CDs disappeared while at the auto auction.
Regardless, the dealership was the last responsible party. They had control of the young man’s truck.
So the customer wants $200. That’s an expensive oil change, but in the over all scheme of this story it is a drop in the bucket.
That’s because the father tells me he was willing to buy 2 more dodge trucks. $50,000 worth of dodge trucks, but because of $200, he plans to spend that $50,000 at another dodge dealership.
Video
http://www.wkrn.com/global/video/popup/pop_playerLaunch.asp?vt1=v&clipFormat=flv&clipId1=3190665&at1=Promotion 6&h1=Man's truck misplaced during oil change
A man takes his truck in for an oil change. When he returns a few hours later, he says his truck is gone, reportedly sent to an auto auction for sale.
That man is Alex Adams, who tells me he couldn’t believe what he was hearing.
“they basically told me it was tough and that was the way it was.”
It all starts when the 23 year old brings his ram 1500 to a hickory hollow dodge dealership for a simple oil change and tire rotation
“I was stunned,” the Kroger Meat Cutter says referring to the series of events that is about to unfold.
“They kept asking me did I pick up my truck earlier during the day. I said no. They asked several times I said no. After forty five minutes they were scrambling nobody knew where my truck was. I was in disbelief. They lost my truck over a 3 hour period.”
Unclear where his truck is, Adams says the dealership scrambles to put him in a rental car till they can figure things out.
“Yes I was pretty calm at first. They were nice at first. In the first day, but when it was 3 days without hearing from them.”
After 3 days, adams says the dealership has located his pick up
“It was at an auction house in Dupont in Madison they put it on a trailer to get it out there to be auctioned.”
Adams says when he checks his truck several items are missing including CDs.
“At least 20 CD’s were gone.”
The young man asks the dealership for $200, the approximate price to replace the 20 CDs.
Apparently the dealership felt that finding the truck was sufficient.
“They said they are not going to write me a check for $200.”Their attitude it was my fault that my vehicle was gone.”
“How is it your fault that your truck is missing for a few days?” I ask.
“That is what I asked them and they could not answer anything.”
I call the dealership and ask for the GM a man gets on the phone and asks me why channel 2 is involved.
I try to explain to him that Mr. Adams is upset and he feels like he is getting no satisfaction and they have asked me to see if I could help.
I tell the man on the phone that I need his side of the story. The man tells me that this is not a story for the news, and that he has no comment and abruptly hangs up.
Since we are interviewing Alex Adams near the dealership, we decide we should try and get the manager on camera for his side of the story.
We encounter a group of polite salesmen who are oogling one of the new Dodge’s the dealership is getting.
The salesman tells me he will get the GM for me and asks me to wait by a beautiful Viper in the front of the show room.
After a few minutes the GM arrives.
“Hello, I am Andy,” I say extending my hand. “I believe we have spoken on the phone.”
He nods.
“I wanted to give you the opportunity to get together with you so you could give me some kind of response. I talked to Mr. Adams it was about his truck it sounds like it was a mix up.”
His eyes stare at Al and his omni present camera.
“Are you recording?” he ask.
“Yes we are. We are always recording,” I say.
The GM has a look of disgust.
“You guys man. Look if you want to talk to me. Don’t come in and bring in a cameraman and do all that. That is not necessary,” he says.
I want to remind him of our conversation the day before where he hung up on me. Before I am able, he turns his back and walks away.
A few minutes later I get a call from Alex’s dad. He tells me that after I left the dealership, the GM allegedly called him to complain about Channel 2’s involvement.
“He called me and was not happy,” James Adams tells me by phone from the front seat of the big rig he drives.
“So he won’t talk to me, but he calls you to complain,” I say.
“He said it was none of my business. I needed to stay out of it. He told me if Alex came down he would talk to him but he would not pay $200 for CDs.”
I understand that mistakes happen. A truck can be lost, then found.
I also realize the CDs disappeared while at the auto auction.
Regardless, the dealership was the last responsible party. They had control of the young man’s truck.
So the customer wants $200. That’s an expensive oil change, but in the over all scheme of this story it is a drop in the bucket.
That’s because the father tells me he was willing to buy 2 more dodge trucks. $50,000 worth of dodge trucks, but because of $200, he plans to spend that $50,000 at another dodge dealership.