Poncho
09-18-2008, 09:22 AM
I know quite a few of us work in IT. I had a frantic front desk rep at a hotel thinking that rebooting some equipment would cause some Jurassic Park-like issues.
here is my call log:
FD called that guests were having issues getting online in the business center. Unfortunately she is scared to power cycle any of their equipment. I can't get her to locate and cycle the specific switches for the wired side, so I recommended cycling the rack, as they are for the wired and wireless. She was really worried that this would cause major problems. I advised her that it shouldn't cause any issues. She feels that it could be catastrophic like something out of Jurassic Park. I'm going to have her power it all down, and then power it back up after 5 minutes.
I advised her that nothing would happen, and that she shouldn't have to run across the compound to manually prime the grid or anything like that to restore power afterwards. If so, I will guide her in restoring power, one breaker at a time, in hopes to get systems back up, one by one, particularly the electric fences and DVR system. The last thing she wants is Velociraptors loose in the lobby demanding breakfast.
here is my call log:
FD called that guests were having issues getting online in the business center. Unfortunately she is scared to power cycle any of their equipment. I can't get her to locate and cycle the specific switches for the wired side, so I recommended cycling the rack, as they are for the wired and wireless. She was really worried that this would cause major problems. I advised her that it shouldn't cause any issues. She feels that it could be catastrophic like something out of Jurassic Park. I'm going to have her power it all down, and then power it back up after 5 minutes.
I advised her that nothing would happen, and that she shouldn't have to run across the compound to manually prime the grid or anything like that to restore power afterwards. If so, I will guide her in restoring power, one breaker at a time, in hopes to get systems back up, one by one, particularly the electric fences and DVR system. The last thing she wants is Velociraptors loose in the lobby demanding breakfast.