Stay away from JoeUSA hosting!

[DamonZ28]

My wife had an account with JoeUSA to host her website. She received an email today that her account had been suspended, so she contacted them. Their customer service was so rude, I would definitely not recommend using them to host an account. Here's the email thread, it starts at the bottom:

----- Original Message -----
From: "JoeUSA.com" <joe@joeusa.com>
To: "Stacy Ransom" <>
Sent: Wednesday, January 24, 2007 12:47 PM
Subject: Re: My account


> Stacy,
>
> In addition to taking up my valuable time, now you're shouting. You just
> do not seem to get it.
>
> You are not the type of client we are interested in having on our server.
> You have 3 hours to back up your files. after that time, your web site
> will be terminated.
>
>
>
>
> ----- Original Message -----
> From: "Stacy Ransom" <>
> To: "JoeUSA.com" <joe@joeusa.com>
> Sent: Wednesday, January 24, 2007 1:42 PM
> Subject: Re: My account
>
>
>> If I knew how to access it, I would have gladly updated it. I expected a
>> more professional response.
>> Don't expect to make any money if you're not going to provide any type of
>> customer service. I'm sure a computer professional as yourself could
>> figure out how to set up an auto send message that states billing
>> information needs to be updated. Credit cards do expire & your attitude
>> towards me THE CUSTOMER does not sit well.
>>
>>
>>
>> ----- Original Message -----
>> From: "JoeUSA.com" <joe@joeusa.com>
>> To: "Stacy Ransom" <>
>> Sent: Wednesday, January 24, 2007 12:31 PM
>> Subject: Re: My account
>>
>>
>>> Stacy,
>>>
>>> Do not count on us to run down $12.99 per year for hosting. With what we
>>> offer at this fee, you should be more than happy to be on top it.
>>>
>>> If your payment data was correct, this would not be an issue.
>>>
>>>
>>>
>>>
>>>
>>> ----- Original Message -----
>>> From: "Stacy Ransom" <>
>>> To: "JoeUSA.com" <joe@joeusa.com>
>>> Sent: Wednesday, January 24, 2007 1:10 PM
>>> Subject: Re: My account
>>>
>>>
>>>>I don't know why it would be declined unless the card expired & changed
>>>>within the year, I don't recall. Low cost hosting or not, it would be
>>>>good to have some information about how to access my billing
>>>>information. None of the emails from your company showed me where to
>>>>find this information. And email isn't too much to ask. Thanks-Stacy
>>>>
>>>>
>>>> ----- Original Message -----
>>>> From: "JoeUSA.com" <joe@joeusa.com>
>>>> To: "Stacy Ransom" <>
>>>> Sent: Wednesday, January 24, 2007 11:56 AM
>>>> Subject: Re: My account
>>>>
>>>>
>>>>> When you signed on, you created an annual subscription. Payment was
>>>>> due today 1/23/07 and it came back declined.
>>>>>
>>>>> This is low cost hosting, you are responsible to keep your account in
>>>>> order.
>>>>>
>>>>> You can use the link below to update your billing information.
>>>>>
>>>>> https://www.2checkout.com/...........
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ----- Original Message -----
>>>>> From: "Stacy Ransom" <>
>>>>> To: <joe@joeusa.com>
>>>>> Sent: Wednesday, January 24, 2007 12:31 PM
>>>>> Subject: Re: My account
>>>>>
>>>>>
>>>>>> My website says my web site as been suspended due to a billing or
>>>>>> server violation?? I don't know what this is about, I've receieved
>>>>>> no emails or been contacted about anything. Please tell me what is
>>>>>> going on.
>>>>>>
>>>>>> Stacy Ransom
>>>>>> Hey-Diddle-Diddle Day Care
>>>>>> Janesville, WI
>>>>>> www.hey-diddle-diddle.com

[Heat Seeker WS6]

Ha- Can we do this quick enough to make the 5:00 news? :chair:

Time to mobilize the BCM Gastapho :devil

[Karps TA]

Holy crap that's the worst customer service I've seen in a long time. It's actually funny its so bad.

[wikked]

wow... what an effing douchebag :guns1

seriously though... wouldn't want to lose that highly esteemed JoeUSA (who?) hosting service :rolleyes:
godaddy.com FTW :)


OH, found this post of other complaints:
http://forums.slickdeals.net/showthread.php?t=367331

[wikked]

<gets ball rolling> :D

Registrant:
c/o JOEUSA.COM
P.O. Box 821650
Vancouver, WA 98682
US

Registrar: DOTSTER
Domain Name: JOEUSA.COM
Created on: 18-JAN-99
Expires on: 18-JAN-08
Last Updated on: 19-JAN-07

Administrative Contact:
joe@joeusa.com
c/o JOEUSA.COM
P.O. Box 821650
Vancouver, WA 98682
US
+1.360-449-5933

Technical Contact:
joe@joeusa.com
c/o JOEUSA.COM
P.O. Box 821650
Vancouver, WA 98682
US
+1.360-449-5933

[Flight_740]

Is $12.99 a year super cheap?

[Nix]

I would tell that assface to burn in hell and to shove their server up their fat ass. I'm assuming that 12.99 is pretty cheap Mike.

[Flight_740]

Im not saying he is right or anything but I see where he is coming from. It sucks when you have the best prices out there and the best deal and the customer still wants you to kiss their a$$ and jump through hoops for them.


I'm not saying thats what you wanted or anything like that but maybe thats how he feels.:confused


I'm just saying that I can relate to how he feels.

[Myles]

hence why i jsut went out and grabbed up an actual server. Much easier than dealing with bullshit. But then again, i pay 75 a month

[DamonZ28]

Well, I guess I'm part of the camp that thinks that a little bit of good customer service can go a long way. A little bit of poor customer service can do a lot of damage.

Asking for a simple email, or even a small bit of information when you sign up for an account, is not asking them to "kiss my a$$ and jump through hoops."

[Myles]

If it were me, i would have setup the entire thing to be automated, then i could just be lazy about it.

[sacstoy02gt]

Jeez, that's horrible!!!!


If you're shopping; I'm quite happy with http://www.totalchoicehosting.com. Good prices. Great tech support and customer service.

[Flight_740]

My guess is he is a one man show and thats why his prices are so cheap. He probably has zero time for this or even time to provide customer service. He could probably hire another person but that would increase your cost. This is probably why he leaves the responsability of maintaing a valid credit card up to you because at this cost, he simply can't be the one monitoring this.

Just my 2 cents.

[DamonZ28]

We're going with www.voyagehosting.com. He's a fellow MFBA member, and also hosts my fall cruise website.

[Myles]

My guess is he is a one man show and thats why his prices are so cheap. He probably has zero time for this or even time to provide customer service. He could probably hire another person but that would increase your cost. This is probably why he leaves the responsability of maintaing a valid credit card up to you because at this cost, he simply can't be the one monitoring this.

Just my 2 cents.



Most companies dont monitor it, What they have is a system that allows the customer to update the information. If the car bounces, there is an email sent saying that services will be disrupted because of said thing, please fix by going to this link.

It doesnt matter if this is a one man show or not. It should have been all automated and taken care of when he set up the network in the first place, If he is simply using another hosts server to do this then he should have thought about what will all be involved. Just because he offers it for a cheap price doesnt mean he can go about insulting customers.

[xxsn0blindxx]

Wow, that's some horrible customer relations, but apparently he doesn't mind losing the business.

[Karps TA]

Theres is zero excuse to handle a customer like that. As quickly as stuff spreads in the internet he could lose his whole business in a week, and most likely deserves to.

[Yooformula]

My guess is he is a one man show and thats why his prices are so cheap. He probably has zero time for this or even time to provide customer service. He could probably hire another person but that would increase your cost. This is probably why he leaves the responsability of maintaing a valid credit card up to you because at this cost, he simply can't be the one monitoring this.

Just my 2 cents.

Even if he is a one man show, he doesnt have to respond the way he did. I didnt sense any anomocity in her emails so why the response?

[wikked]

My guess is he is a one man show and thats why his prices are so cheap. He probably has zero time for this or even time to provide customer service. He could probably hire another person but that would increase your cost. This is probably why he leaves the responsability of maintaing a valid credit card up to you because at this cost, he simply can't be the one monitoring this.

Just my 2 cents.

Shouldn't be in business if you don't have time for your customers.
That's the gateway to failure =D