DamonZ28
01-24-2007, 01:30 PM
My wife had an account with JoeUSA to host her website. She received an email today that her account had been suspended, so she contacted them. Their customer service was so rude, I would definitely not recommend using them to host an account. Here's the email thread, it starts at the bottom:
----- Original Message -----
From: "JoeUSA.com" <joe@joeusa.com>
To: "Stacy Ransom" <>
Sent: Wednesday, January 24, 2007 12:47 PM
Subject: Re: My account
> Stacy,
>
> In addition to taking up my valuable time, now you're shouting. You just
> do not seem to get it.
>
> You are not the type of client we are interested in having on our server.
> You have 3 hours to back up your files. after that time, your web site
> will be terminated.
>
>
>
>
> ----- Original Message -----
> From: "Stacy Ransom" <>
> To: "JoeUSA.com" <joe@joeusa.com>
> Sent: Wednesday, January 24, 2007 1:42 PM
> Subject: Re: My account
>
>
>> If I knew how to access it, I would have gladly updated it. I expected a
>> more professional response.
>> Don't expect to make any money if you're not going to provide any type of
>> customer service. I'm sure a computer professional as yourself could
>> figure out how to set up an auto send message that states billing
>> information needs to be updated. Credit cards do expire & your attitude
>> towards me THE CUSTOMER does not sit well.
>>
>>
>>
>> ----- Original Message -----
>> From: "JoeUSA.com" <joe@joeusa.com>
>> To: "Stacy Ransom" <>
>> Sent: Wednesday, January 24, 2007 12:31 PM
>> Subject: Re: My account
>>
>>
>>> Stacy,
>>>
>>> Do not count on us to run down $12.99 per year for hosting. With what we
>>> offer at this fee, you should be more than happy to be on top it.
>>>
>>> If your payment data was correct, this would not be an issue.
>>>
>>>
>>>
>>>
>>>
>>> ----- Original Message -----
>>> From: "Stacy Ransom" <>
>>> To: "JoeUSA.com" <joe@joeusa.com>
>>> Sent: Wednesday, January 24, 2007 1:10 PM
>>> Subject: Re: My account
>>>
>>>
>>>>I don't know why it would be declined unless the card expired & changed
>>>>within the year, I don't recall. Low cost hosting or not, it would be
>>>>good to have some information about how to access my billing
>>>>information. None of the emails from your company showed me where to
>>>>find this information. And email isn't too much to ask. Thanks-Stacy
>>>>
>>>>
>>>> ----- Original Message -----
>>>> From: "JoeUSA.com" <joe@joeusa.com>
>>>> To: "Stacy Ransom" <>
>>>> Sent: Wednesday, January 24, 2007 11:56 AM
>>>> Subject: Re: My account
>>>>
>>>>
>>>>> When you signed on, you created an annual subscription. Payment was
>>>>> due today 1/23/07 and it came back declined.
>>>>>
>>>>> This is low cost hosting, you are responsible to keep your account in
>>>>> order.
>>>>>
>>>>> You can use the link below to update your billing information.
>>>>>
>>>>> https://www.2checkout.com/...........
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ----- Original Message -----
>>>>> From: "Stacy Ransom" <>
>>>>> To: <joe@joeusa.com>
>>>>> Sent: Wednesday, January 24, 2007 12:31 PM
>>>>> Subject: Re: My account
>>>>>
>>>>>
>>>>>> My website says my web site as been suspended due to a billing or
>>>>>> server violation?? I don't know what this is about, I've receieved
>>>>>> no emails or been contacted about anything. Please tell me what is
>>>>>> going on.
>>>>>>
>>>>>> Stacy Ransom
>>>>>> Hey-Diddle-Diddle Day Care
>>>>>> Janesville, WI
>>>>>> www.hey-diddle-diddle.com
----- Original Message -----
From: "JoeUSA.com" <joe@joeusa.com>
To: "Stacy Ransom" <>
Sent: Wednesday, January 24, 2007 12:47 PM
Subject: Re: My account
> Stacy,
>
> In addition to taking up my valuable time, now you're shouting. You just
> do not seem to get it.
>
> You are not the type of client we are interested in having on our server.
> You have 3 hours to back up your files. after that time, your web site
> will be terminated.
>
>
>
>
> ----- Original Message -----
> From: "Stacy Ransom" <>
> To: "JoeUSA.com" <joe@joeusa.com>
> Sent: Wednesday, January 24, 2007 1:42 PM
> Subject: Re: My account
>
>
>> If I knew how to access it, I would have gladly updated it. I expected a
>> more professional response.
>> Don't expect to make any money if you're not going to provide any type of
>> customer service. I'm sure a computer professional as yourself could
>> figure out how to set up an auto send message that states billing
>> information needs to be updated. Credit cards do expire & your attitude
>> towards me THE CUSTOMER does not sit well.
>>
>>
>>
>> ----- Original Message -----
>> From: "JoeUSA.com" <joe@joeusa.com>
>> To: "Stacy Ransom" <>
>> Sent: Wednesday, January 24, 2007 12:31 PM
>> Subject: Re: My account
>>
>>
>>> Stacy,
>>>
>>> Do not count on us to run down $12.99 per year for hosting. With what we
>>> offer at this fee, you should be more than happy to be on top it.
>>>
>>> If your payment data was correct, this would not be an issue.
>>>
>>>
>>>
>>>
>>>
>>> ----- Original Message -----
>>> From: "Stacy Ransom" <>
>>> To: "JoeUSA.com" <joe@joeusa.com>
>>> Sent: Wednesday, January 24, 2007 1:10 PM
>>> Subject: Re: My account
>>>
>>>
>>>>I don't know why it would be declined unless the card expired & changed
>>>>within the year, I don't recall. Low cost hosting or not, it would be
>>>>good to have some information about how to access my billing
>>>>information. None of the emails from your company showed me where to
>>>>find this information. And email isn't too much to ask. Thanks-Stacy
>>>>
>>>>
>>>> ----- Original Message -----
>>>> From: "JoeUSA.com" <joe@joeusa.com>
>>>> To: "Stacy Ransom" <>
>>>> Sent: Wednesday, January 24, 2007 11:56 AM
>>>> Subject: Re: My account
>>>>
>>>>
>>>>> When you signed on, you created an annual subscription. Payment was
>>>>> due today 1/23/07 and it came back declined.
>>>>>
>>>>> This is low cost hosting, you are responsible to keep your account in
>>>>> order.
>>>>>
>>>>> You can use the link below to update your billing information.
>>>>>
>>>>> https://www.2checkout.com/...........
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ----- Original Message -----
>>>>> From: "Stacy Ransom" <>
>>>>> To: <joe@joeusa.com>
>>>>> Sent: Wednesday, January 24, 2007 12:31 PM
>>>>> Subject: Re: My account
>>>>>
>>>>>
>>>>>> My website says my web site as been suspended due to a billing or
>>>>>> server violation?? I don't know what this is about, I've receieved
>>>>>> no emails or been contacted about anything. Please tell me what is
>>>>>> going on.
>>>>>>
>>>>>> Stacy Ransom
>>>>>> Hey-Diddle-Diddle Day Care
>>>>>> Janesville, WI
>>>>>> www.hey-diddle-diddle.com